Dynamics CRM

This service enables connection to the customer through more dynamic, consistent and unique ways of doing business. With our help, you can use the latest Microsoft Dynamics CRM (Customer Relation Management) technologies, analytics and best practices to ensure the customer's voice is ‘heard' throughout the company (thus increasing loyalty). You will be able to

 

  • Make it simpler not only to talk to customers, but also to provide better service
  • Communicate easier through multiple devices and communication channels
  • Understand what customers want, why, how and where
  • Connect to customers at an advanced level and manage relationships with visible and verifiable milestones
  • Actively managing your marketing and sales process (and teams)

 

What it includes:

  • CRM consultation and implementation
  • Analytics implementation (Big Data, KPI scorecards, etc.)

Marketing & Sales process mapping, staging and workflows